Support

Before writing, your answer may already be here.

I forgot my password

On the sign-in screen tap “Forgot your password?” and enter your account email. You'll get an email with a link: open it on the phone where you have Yutemi and choose a new password. If you don't see it within a few minutes, check your spam folder.

How to delete my account

In the app go to Profile and settings → Account → “Delete my account” and confirm. Your account and all your data (schedule, tasks, projects, habits, journal and preferences) are deleted from the service and from your devices, and this can't be undone. If you want to keep a copy, use “Export my data” first.

Important: deleting your account does not cancel a Pro subscription. Cancel it in the store first (see Cancel the Pro subscription).

How to download my data

In Profile and settings → Account tap “Export my data”. The app prepares a file with all your data and lets you save or share it.

Cancel the Pro subscription

The subscription is billed and cancelled in the store where you bought it. You can cancel any time and keep Pro until the end of the paid period. You can also get there from the app in Profile and settings → Plan → “My subscription” → “Cancel subscription”.

iPhone (App Store)

1. Open the iPhone Settings app and tap your name.
2. Tap “Subscriptions” and choose Yutemi.
3. Tap “Cancel Subscription”.

Android (Google Play)

1. Open Google Play and tap your profile picture.
2. Tap “Payments & subscriptions” → “Subscriptions” and choose Yutemi.
3. Tap “Cancel subscription”.

Refunds are handled by the store under its own rules: request them from Apple or Google. How to do it is in the Refund policy.

I paid for Pro but don't see it

Open the Pro screen (Profile and settings → Plan) and tap “Restore purchases”. Use the same store account (Apple or Google) you paid with. If the subscription was on another Yutemi account, it will move to the account you restore from.

My reminders don't arrive

1. Check that the reminder is on in Profile and settings → Reminders.
2. Check that Yutemi has notification permission in your phone's settings.
3. On Android, remove Yutemi from battery saving or optimization: some phones delay or block notifications from apps that aren't open.
4. Check that “Do Not Disturb” or your phone's focus mode isn't silencing notifications.

I can't see my data on another device

Check that you signed in with the same account and that both devices are online. In Profile and settings → Sync you can see whether there are pending changes and tap “Sync now”. On the Free plan only one device can be active at a time (see the next question).

I changed phones

Install Yutemi on the new phone and sign in with your account: your data downloads automatically. If you can, first open the app on the old phone while online so it uploads the latest changes. On the Free plan you can use one active device at a time: on the new one, tap “Use this device”. You can switch the active device once every 7 days; if you can't yet, the app shows the date from which you can. With Pro you can use all your devices at once.

Change the language

In Profile and settings → Language choose Español, English or Automatic (follows your phone's language). Before signing in, you can change it from the sign-in screen.

Requests about my personal data

To access, correct or delete your data, or revoke your authorization, write to us from your account's email. We only handle these requests from that address, so we never hand your data to someone else. You can also use the request form. Your rights and the deadlines are in Your data.